Parcel Audit
FedEx and UPS are billing you more than they should
Most shippers accept the invoice at face value and overpay. We audit every charge, claim what you're owed, and negotiate your rates down — on the accounts you already have.
Why you're overpaying
Small-parcel invoices are dense, weekly, and almost impossible to check by hand. So nobody does. Packages get billed on dimensional weight instead of actual weight, residential surcharges get applied where they shouldn't, address-correction fees stack up, and late deliveries that qualify for a refund go unclaimed.
Individually these are small. At volume they're a real line item — and the carriers are counting on you not to notice. The published list rates are almost a distraction; what you actually pay is driven by your discounts, your accessorial structure, and your dimensional divisor. Two shippers on the same carrier can pay wildly different effective rates.
What we audit
Where the money hides
- Service failures — late deliveries eligible for money-back refunds
- Address corrections — small per-package fees that add up
- Residential surcharges applied in error
- Dimensional weight and measurement mistakes
- Duplicate and incorrect accessorial charges
- Discounts and incentives not applied as agreed
How it works
Audit and recovery, handled for you
- 01
Connect
We securely link to your existing FedEx and UPS accounts. No carrier switch, no change to how you ship.
- 02
Audit
Every invoice is checked automatically for errors, eligible refunds, and surcharge mistakes — every week.
- 03
Claim
Valid refunds and credits are filed and tracked on your behalf, then applied back to your account.
- 04
Negotiate
We use your real shipping data to push for better base rates and a fairer accessorial structure.
Beyond the audit
The negotiation side
Recovering overcharges is only half the win. The bigger lever is usually your agreement itself. Once we can see your real shipment profile — where you ship, how heavy, how often — we know exactly which discounts and accessorial terms are worth pushing on.
Carriers negotiate against thousands of shippers a year. Most businesses negotiate once every few years, with far less data. We even the table, so your next agreement reflects what your volume is actually worth.
FAQ
Frequently asked questions
Enough that it's worth checking every week. Between billable service failures, address corrections, and surcharge mistakes, most shippers are owed refunds they never claim. The exact rate depends on your volume and service mix.
Find out what FedEx and UPS owe you
Share a recent invoice or two. We'll tell you where you're likely overpaying.